WHO’S CALLING ? 2 Person-to-person B (pair work manual A)
Telephone skills for intermediate and advanced levels
Components:
Who’s Calling 2 Main Exhibits, the main course book
Who’s Calling 2 Person-to-person pair work manual A
Who’s Calling 2 Person-to-person pair work manual B
Who’s Calling 2 Audio Cassette,
Who’s Calling 2 Teacher’s phone directory

FOR: CLASSROOM USE or FOR USE IN LESSONS ON THE PHONE
adults, training centers, higher education ELT/EFL courses: intermediate and advanced levels, for people requiring extensive phone skills (buyers, negotiators, bankers, engineers, technical support service, etc)

DESIGN:
One of two pair work manuals to put into practice telephone skills presented in Main Exhibits. The 5 files follow that of Main Exhibits and allow ample opportunities to make or change reservations, contact somebody, take and leave messages, schedule, reschedule or cancel appointments, and deal with customer complaints. The final project involves arranging for a stand at an international congress. Written follow-up opportunities are also provided.

WHAT MAKES WHO’S CALLING? 2 SPECIAL?
(1) The systematic focus on good communication techniques from slowing down when spelling, to communication tips such as breathing, learning to project a smile on the phone, or little things such as asking Do you have a pencil? before spelling or giving phone numbers.

WHO’S CALLING ? 2 Person-to-person pair work manual B (50 pages)
ISBN 2-912460-05-0
Price: 11.50 Euros
TOTAL COST (all components shown above: 68 Euros)